Shipping policy

Order Processing (Handling) Time

  • All orders are processed within 1–3 business days after your order is placed and payment has been confirmed.

  • Processing times are counted from the next business day after you place your order.

  • Business days are Monday through Friday, excluding U.S. federal holidays (e.g., New Year's Day, Independence Day, Thanksgiving, Christmas).

  • Orders placed on weekends or holidays will begin processing on the next business day.

  • Once your order has been packed and handed over to our shipping carrier, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.

Please note that processing time is separate from delivery time — the total time from order placement to arrival is the sum of processing + transit time.

Delivery (Transit) Time

  • Standard shipping within the United States typically takes 7–15 business days after dispatch (i.e., after your order has been shipped from our facility).

  • Transit times are estimates provided by our shipping partners and are not guaranteed. Actual delivery may vary due to:

    • Carrier delays (weather, sorting backlogs, routing issues)

    • Peak shopping seasons (Black Friday, holiday periods, major sales events)

    • Incorrect or incomplete shipping addresses

  • We are committed to getting your order to you as soon as possible, but we cannot be held responsible for delays caused by third-party carriers or circumstances beyond our control.

Shipping Areas, Costs & Taxes

  • Shipping areas: We ship to all 50 U.S. states, including Alaska and Hawaii. We do not currently ship to U.S. territories, APO/FPO addresses, or P.O. boxes unless explicitly stated at checkout.

  • Shipping costs: We offer free standard shipping on all items — no minimum purchase required. There are no hidden shipping fees added at checkout.

  • Taxes: All prices on our website are shown in U.S. Dollars (USD) and do not include sales tax. Applicable state and local sales taxes are calculated automatically at checkout based on your shipping address. The total amount displayed at checkout is the final price you pay — there are no surprise charges.

Order Tracking

  • Once your order has been dispatched, you will receive a shipping confirmation email containing:

    • Your unique tracking number

    • A direct link to the carrier's tracking portal

  • You can use this link to monitor your package in real time from dispatch to delivery.

  • If you did not receive a tracking email, please check your spam or junk folder. If you still cannot locate it, contact us at emoryrachell13@gmail.com with your order number and we will resend the tracking information.

  • Please allow up to 24–48 hours after receiving your tracking number for the carrier to update their system with the first scan.

Shipping Delays (FTC 30-Day Rule)

We take our shipping commitments seriously and comply with applicable U.S. regulations, including the FTC Mail Order Rule (also known as the 30-Day Rule).

  • If we are unable to ship your order within the stated processing time (1–3 business days), or within 30 days from the date of your order if no specific time was stated, we will:

    1. Notify you promptly via email

    2. Provide you with an updated shipping estimate

    3. Offer you the option to either:

      • Continue waiting for the order to ship, or

      • Cancel the order and receive a full refund to your original payment method

  • If you choose to cancel, your refund will be processed within 1–3 business days and will appear on your account within 5–10 business days, depending on your bank.

International Orders

We currently focus on domestic shipping within the United States. If you are placing an order from outside the U.S., please note:

  • International shipping is not explicitly covered by our standard U.S. shipping policy. If we offer international shipping at any time, additional terms, duties, and customs fees may apply and will be communicated at checkout.

  • If your order (domestic or otherwise) is delayed or appears lost in transit, please contact us promptly at:

    • 📧 emoryrachell13@gmail.com

    • 📞 305-972-9036 (available during business hours)

We will investigate with the carrier and do everything we can to resolve the issue quickly. For lost packages, we may need to wait for the carrier's official investigation to complete before issuing a replacement or refund, but we will keep you informed every step of the way.

Incorrect Shipping Addresses

  • Please double-check your shipping address before submitting your order. We are not responsible for delays, non-delivery, or additional shipping charges resulting from an incorrect or incomplete address provided by the customer.

  • If you notice an error in your shipping address immediately after placing your order, contact us as soon as possible. We will do our best to update the address before the order is processed, but we cannot guarantee that changes can be made once the order has entered the shipping stage.

Undeliverable Packages

  • If a package is returned to us as undeliverable (due to an incorrect address, refusal to accept delivery, or failure to pick up from a carrier depot), we will contact you to arrange re-shipment.

  • Additional shipping charges may apply for re-shipping. If you prefer not to have the order re-shipped, we will refund the product cost (less any original shipping fees, if applicable) once we receive the returned package.

Contact Us

If you have any questions about our shipping policy, need help tracking your order, or want to report a shipping issue, please reach out to us:

📧 emoryrachell13@gmail.com
📞 305-972-9036

We aim to respond to all shipping-related inquiries within 1–2 business days.

Thank you for choosing hugobosse. We appreciate your business and are committed to delivering a smooth, transparent shopping experience.