Refund policy

 

Return Window

  • You may request a return within 30 days of the delivery date.

  • The 30-day period starts on the day your order is delivered, as shown in your tracking confirmation.

Conditions for Return

To be eligible for a return, items must meet the following requirements:

  • Unused & original condition – Items must not show any signs of wear, washing, alteration, or damage caused by the customer.

  • Original packaging – Items must be returned in their original packaging, with all tags, labels, protective covers, and accessories (e.g., chargers, cables, manuals, dust bags) included.

  • Proof of purchase – You must provide your order number or a copy of your receipt/order confirmation email.

Non-Returnable Items

For health, hygiene, and safety reasons, we cannot accept returns on the following items once the packaging has been opened or the protective seal has been broken:

  • Skincare products

  • Cosmetics and makeup

  • Personal-care items (e.g., toothbrushes, hair trimmers, shavers)

  • Earbuds and in-ear headphones

  • Intimate apparel and undergarments

If the outer packaging is still fully sealed, these items may be returned within the 30-day window.

Damaged, Wrong, or Undelivered Orders

If your order arrives damaged, doesn’t arrive at all, or is not what you ordered, we take full responsibility and will make it right quickly.

You must contact us within 48 hours of:

  • The delivery date (for damaged or wrong items), or

  • The expected delivery date (for undelivered orders)

To help us resolve the issue as fast as possible, please include:

  • Your order number in the subject line

  • A clear description of the issue

  • Photos of the packaging and product (for damaged or wrong items) – this helps us investigate with our shipping partners

Once we confirm the issue, we will offer you either:

  • A full replacement (shipped at no extra cost), or

  • A full refund, including any shipping charges you paid for the original order.

How to Start a Return

  1. Send an email to emoryrachell13@gmail.com with:

    • Your order number

    • The reason for your return

  2. Our support team will reply within 1–2 business days with:

    • Detailed return instructions

    • The correct return address (depending on your location and item type)

Please do not send items back before receiving our return instructions, as this may delay processing or result in your return not being accepted.

Return Shipping & Fees

Who pays for return shipping depends on the reason for the return:



Reason for Return Return Shipping Covered By
Change of mind (no longer wanted, ordered by mistake, doesn’t fit) Customer – you are responsible for shipping costs to return the item(s) to us.
Damaged, wrong, or defective item (our error or shipping issue) Us – we will provide a prepaid return shipping label and cover the full cost of return shipping.

We recommend using a tracked shipping service for change-of-mind returns, as we cannot be responsible for items lost in transit on their way back to us.

Refunds

Once your return arrives at our facility, our team will inspect the item(s) to ensure they meet the return conditions.

  • Processing time: We will notify you of approval or rejection within 1–3 business days after we receive your return.

  • Refund timing: Approved refunds are issued to your original payment method (credit card, debit card, PayPal, etc.) within 5–10 business days after approval.

  • Bank processing: Please note that your bank or payment provider may take additional time to post the refund to your account. If you haven’t seen the refund after 15 business days from approval, please contact your bank first, then reach out to us if needed.

Shipping charges:

  • For change-of-mind returns, original shipping charges are not refunded.

  • For damaged, wrong, or defective items, original shipping charges are fully refunded along with the item price.

Exchanges

We do not offer direct exchanges for different items, colors, or sizes. The fastest and most reliable way to get the item you want is to:

  1. Start a return for the original item (following the process above).

  2. Once the return is accepted and refunded, place a new order for the item you prefer.

This ensures you get your new item as quickly as possible, without waiting for us to receive and process your original return before shipping a replacement.

Need Help?

If you have any questions about this policy or need assistance with your return, please don’t hesitate to contact us:
📧 emoryrachell13@gmail.com – we typically respond within 1 business day.

We’re here to make sure you’re completely satisfied with your shopping experience.